FAQ
Shipping
Do you ship to the UK? - Yes, however please note you may be liable for additional customs charges upon receipt of your parcel, this is due to additional customs duties and import taxes post-Brexit. Please email before ordering if you have any more questions on this and we will do our best to help.
Do you ship to the USA & Canada? - Yes, please select the US & Canada shipping option at checkout. Please note that your order will take longer to reach you when ordering from abroad, and although we try to get your order to you as quickly as possible often the delivery timeframe is outside of our control.
Do you ship to Japan? - Yes, please select the Japan shipping option at checkout. Please note as above that your order will take longer to reach you when ordering to these regions. We appreciate your patience.
How long do orders take to ship out? - We aim to ship your order within 3 working days from the time you place it. This can vary dependent on stock levels. Please email with any questions about shipping times.
When can I expect my order to arrive? - For orders within the EU, you can expect arrival in 3-5 working days. For orders outside the EU, including the UK, these can take longer, up to 10 working days, and especially over busy periods e.g. Christmas. We do understand delivery delays are frustrating and appreciate your patience with these matters.
Exchanges
Do you offer exchanges? - We do not offer exchanges of one item for another, or partial refunds. Swapping for a different size of the same item is possible but is dependent on stock levels - if the item is unworn and we have sufficient stock for an exchange then we are often able to do this for you. Please note that sending your item back for a size exchange will be at your own cost. Please email to find out more about exchanges and we'll be happy to help with any further questions.
Returns
Do you offer returns? - As a small business with limited stock we aren't best set up for returns and so as a rule we do not do them, however situations vary and so we are always happy to discuss with you, especially in exceptional circumstances. Please email with any questions and we'll be happy to discuss with you.